How to reschedule or cancel a booking
Customer asked for another time? Plans changed? Move or cancel in a few clicks, and the customer is updated automatically.
💬 Q&A: What can I do about last-minute cancellations? ›
🎬 Watch a short video
Watch on YouTube-
Find the booking
In the calendar, or in the "Bookings & customers" table in your dashboard.
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Open it
Tap the booking in the calendar, or "Edit" in the table.
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Change what you need
Time, length, name, phone or email.
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Keep the customer-update box ticked
When "Send the customer an update by email and WhatsApp" is on, the customer gets the new details. Don't want to notify them? Untick it.
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Save
Tap "Save". The booking moves, and the old time opens up for other customers.
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Need to cancel? "Cancel this booking"
At the bottom of the window. Confirm, and the time is free again.
💡 Good to know
- Need to send the customer the booking details again, or write them something? In the same window, under "Message the customer", you can send it by email or WhatsApp.
- "Show the link sent to the customer" reveals their personal booking-management link, in case you need to send it again.
❓ FAQ
Can I restore a cancelled booking?
No. Book a new one at the same time, as in "How to book for a customer who called".
Does the customer know the booking moved?
Yes, as long as the customer-update box stays ticked.