How customers reschedule or cancel on their own
Every customer gets a personal link to manage their booking. They move or cancel it themselves, and you skip another phone call.
💬 Q&A: How do I reduce no-shows? ›
Where to start
In the confirmation and reminders the customer receives
🎬 Watch a short video
Watch on YouTube-
The customer opens the link
Every confirmation and reminder includes a link to manage the booking.
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They choose what to do
"Reschedule" shows only free times. "Cancel booking" cancels after a confirmation.
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Everything updates on your side
The change appears right away in your calendar and dashboard, and the old time opens up.
💡 Good to know
- Each link belongs to one booking. No customer can see or change anyone else's bookings.
- Customer lost the link? In the booking's edit window, tap "Show the link sent to the customer" and copy it.
❓ FAQ
What happens when a customer cancels?
The time is free again on your booking page right away, and another customer can grab it.
How long does the link work?
As long as the booking exists.