How customer reminders work
A reminder before the booking is the simplest way to cut no-shows. In BookMe1 it goes out on its own, by email and WhatsApp.
💬 Q&A: How do I send automatic appointment reminders on WhatsApp? ›
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Full transcript
Customers who forget to show up? A reminder before the booking fixes that, and it goes out on its own. When booking, the customer picks when: three hours, one hour or thirty minutes before. They can add a reminder a few days ahead too. At that time, a reminder goes out by WhatsApp and email, with a personal link to change or cancel. No time picked? It goes out three hours before. In your dashboard, the Reminder column shows how many were sent out of how many planned. Need to remind them again? In the booking window, under Message the customer, send the booking confirmation again, by email or WhatsApp. BookMe1. Fewer no-shows. Zero hassle.
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The customer picks when
While booking: 3 hours, 1 hour or 30 minutes before, plus an optional reminder a few days ahead.
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The reminder goes out automatically
At the chosen time, a reminder is sent by email and WhatsApp, with a personal link to reschedule or cancel.
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Track it in the table
The "Reminder" column shows how many were sent out of how many planned, for example 1/2.
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Send it again if needed
In the booking's window, under "Message the customer", send the booking confirmation again, or your own message, by email or WhatsApp.
💡 Good to know
- Customer didn't choose a reminder? One goes out automatically 3 hours before the booking.
- Every reminder sent is recorded in the "Activity log".
❓ FAQ
Do reminders cost extra?
No. They're included in every plan.
Can a customer cancel from the reminder?
Yes. Every reminder has a personal link to reschedule or cancel.